Privacy policy

I collect the minimum needed to answer your enquiry and do the work. In practice that is your name, your email address, your phone number, your business name and your website URL. If you become a client, I also hold the information you send me so the work can be done — job details, prices, documents, and access to accounts you choose to grant.

The website chat collects whatever you type into it, plus the contact details you give it. Basic server logs record IP address, browser type and pages requested, which is standard for any website and is used only for security and troubleshooting.

I do not collect sensitive information as defined by the Privacy Act, and I do not ask for it.

To reply to you. To run the free AI visibility snapshot, which requires your business name and website URL so I can check what AI engines currently say about you. To quote, invoice and deliver the services you've asked for. To send you the monthly report if you're on a retainer.

I don't send marketing emails to people who haven't asked for them, I don't sell or rent personal information to anyone, and I don't use your information to train AI models.

Running the business means using third-party services, and some of your information passes through them. That includes email and calendar hosting, invoicing software, the website host, Twilio for SMS and phone numbers, Make.com for automation, and the Claude API for AI features. Each of these receives only what it needs to do its job.

Some of these providers store data outside Australia, including in the United States and the European Union. Before disclosing information overseas I take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.

I will also disclose information where the law requires it — for example a court order or a lawful request from a regulator.

Information is stored in the services above, protected by strong unique passwords and multi-factor authentication where the provider supports it. Access is limited to me, because there is only me.

Enquiries that don't lead to work are deleted within twelve months. Client records are kept for seven years after the last invoice, which is what Australian tax law requires, and then deleted. Account credentials you share are removed as soon as the work is finished.

This policy is written to comply with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles. Under those principles you can ask me what personal information I hold about you, ask for a copy of it, ask me to correct anything that's wrong or out of date, and ask me to delete it where I'm not legally required to keep it.

Email hello@workautomates.com or call 0457 123 512 and I'll respond within 30 days at the latest, usually much sooner. There's no charge for a reasonable request.

If you think I've mishandled your information, tell me first and I'll try to fix it. If you're not satisfied with how I've handled the complaint, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au.

This site uses only the cookies and local storage needed to make it work, such as remembering whether you've already seen the chat greeting. There is no advertising tracking and no cross-site profiling. You can block or clear these in your browser without breaking anything important.

If I add analytics later, this page will be updated first and the change noted in the date at the top.